Frequently Asked Questions

A fixed-route price configured for the selected route is used as the journey fare, subject to the displayed vehicle, passenger, luggage and applicable extra-charge conditions. The final amount is shown before payment.

Yes. Select the airport and add terminal, arrivals or departures information, airline, flight number and your preferred meeting point.

Add your flight number when booking and contact our team as soon as possible if your arrival changes. We will confirm the available pickup arrangement with you.

Each vehicle shows its passenger and luggage capacity. Enter the number and size of your suitcases so the booking system can recommend a suitable vehicle.

The system recommends or selects a larger suitable vehicle. If no matching vehicle is immediately available, you can still request the ride and our team will arrange an appropriate option.

Yes, but please request the required child seat in your booking notes before payment. Our team will confirm availability and any applicable charge.

Yes. You can correct the final visible address and add entrance, terminal or meeting instructions while the verified coordinates remain the source for route calculation.

Use your customer account or secure guest booking link when the cancellation window allows it. For time-sensitive changes, contact our support team directly.

Available online payment methods are shown securely at checkout. A booking is confirmed only after the payment provider reports a successful payment.

Yes. Confirmed bookings include an email confirmation, booking details and access to downloadable confirmation and invoice documents when available.

Normal pickup coordination is reflected in the service, but extended waiting caused by a delayed meeting or unavailable passenger may result in an additional charge. Contact us if you expect a delay.

Yes. Enter the passenger contact details and add the booker or meeting information in the notes so the driver can identify the correct traveller.

Yes. Cybinix Taxi serves Rotterdam, surrounding areas, airports and long-distance destinations throughout the Netherlands.

Book as early as practical, especially for early-morning journeys, large vehicles or busy travel dates. Your pickup time should allow for traffic, check-in and security.

Your ride can still be requested. Cybinix Taxi flags the booking and assigns a suitable vehicle for the confirmed passenger and luggage requirements.